If you wish to purchase several items from our shop we will usually combine the delivery costs and make the combined cost cheaper than the sum of the individual delivery charges. We aim to provide top quality service, and respond to queries as promptly as possible, if you have an urgent problem you can call us on 01843 294890 (9-5, Monday to Friday). You must ship the goods back to us (or direct to the manufacturer to save time) at your own expense and we will then ensure the goods are repaired or replaced and sent back to you. Items faulty within 14 days will be treated as DOA (dead on arrival) and we will replace faulty goods for new, all delivery costs incurred in putting right a DOA item will be covered by Worldwide Music.Īfter 14 days the procedure is for goods to be returned to the manufacturer for repair under warranty, who in some instances may choose to replace the item rather than repair it, this is at the discretion of the manufacturer. Unless otherwise indicated, all the products we sell are brand new and boxed. This will not affect genuine buyers in any way. Anyone found scamming (returning items bought from other sellers) will be reported to the Police and Ebay. We now log all security numbers and security mark all high-value items. We do not refund any postage costs for buyers who have changed their mind. We only refund the return postage costs if the item is found to be faulty. Goods returned with broken seals or damaged packaging cannot be re-sold as new (they must be re-sold as B stock) and are subject to a 10% charge (not including postage costs) as per Ebay policy which will be deducted from the refund to cover our loss. We reserve the right to cancel any order where the buyer is unwilling to agree to this condition. Orders with a value exceeding £25.00 will only be shipped internationally to problem destinations if the additional cost of TRACKED POSTAGE is chosen and paid by the buyer.
Terms and conditions of the sale We reserve the right to despatch all high value items over £25.00 by courier, registered or tracked delivery method which will require a signature - and any additional cost must be paid by the buyer.
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